Terms of Service

1. Acceptance of Terms

By accessing or using the RENO AI website (renoai.co) or engaging our services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. About RENO AI

RENO AI is a client acquisition agency that builds digital marketing and lead generation systems for construction and renovation companies in the Gulf and MENA region. We are based in Beirut, Lebanon. Contact us at [email protected].

3. Services

RENO AI provides services including, but not limited to, website design and development, local SEO, social media content creation, paid advertising management, and AI-powered follow-up systems. The specific scope, deliverables, timelines, and pricing for each engagement are defined in a separate service agreement or proposal provided to the client.

4. Client Responsibilities

As a client of RENO AI, you agree to:

• Provide accurate and complete information about your business when requested
• Respond to requests for approvals, feedback, or content in a timely manner
• Ensure you have the rights to any materials (images, logos, content) you provide to us
• Make payments according to the agreed schedule in your service agreement
• Not use our services for any unlawful or deceptive purpose

5. Ownership & Intellectual Property

Upon full payment of all agreed fees, clients own all deliverables created specifically for them, including website files, content, and ad creative. RENO AI retains the right to display work in our portfolio and case studies unless otherwise agreed in writing.

RENO AI retains ownership of any proprietary tools, frameworks, processes, or systems we use to deliver services. These are licensed to you for the purpose of your engagement, not transferred.

6. Results & Guarantees

RENO AI makes no guarantee of specific results, including rankings, lead volumes, revenue, or ad performance. Digital marketing outcomes depend on many factors outside our control, including market conditions, competition, platform algorithm changes, and client responsiveness. We commit to applying our full expertise and best practices to every engagement.

7. Payment Terms

Payment terms are defined in each client's service agreement. Unless otherwise agreed, invoices are due within 14 days of issue. Late payments may result in work being paused until the account is brought current. All fees are non-refundable unless explicitly stated in the service agreement.

8. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive business information shared during the engagement. This obligation survives the termination of the service agreement.

9. Limitation of Liability

To the maximum extent permitted by applicable law, RENO AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services. Our total liability to you for any claim shall not exceed the total fees paid by you to RENO AI in the three months preceding the claim.

10. Third-Party Platforms

Our services may involve third-party platforms such as Meta, Google, WhatsApp, and others. We are not responsible for changes to these platforms' policies, algorithms, pricing, or availability that may affect the performance of our services.

11. Termination

Either party may terminate a service engagement with 30 days' written notice, unless otherwise specified in the service agreement. Upon termination, you are responsible for fees incurred up to the termination date. We will deliver all completed work product to you upon receipt of any outstanding payments.

12. Website Use

You may use the RENO AI website for lawful purposes only. You agree not to attempt to gain unauthorised access to any part of the website, disrupt its operation, or use it to transmit harmful or unlawful content.

13. Governing Law

These Terms of Service are governed by the laws of Lebanon. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Beirut, Lebanon.

14. Changes to These Terms

We may update these Terms of Service at any time. Changes take effect when posted on this page with an updated date. Your continued use of our website or services after changes are posted constitutes acceptance of the updated terms.

15. Contact

For questions about these Terms of Service, contact us at [email protected] or via WhatsApp at +961 81 985 296.