Privacy Policy

1. Who We Are

RENO AI ("we", "us", "our") is a client acquisition agency serving construction and renovation companies in the Gulf and MENA region. We are based in Beirut, Lebanon. You can reach us at [email protected].

2. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, phone number, and company name when you fill out a contact form or request an audit
• Project details and business information you share during consultations
• Communications you send us via email or WhatsApp

We also collect limited technical data automatically when you visit our website, such as your IP address, browser type, pages visited, and time spent on pages. This is collected via standard web analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services you requested
• Send you the strategy audit or proposals you asked for
• Follow up on your project inquiry (via email or WhatsApp, where you initiated contact)
• Improve our website and services
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

4. WhatsApp & Email Communications

When you contact us via WhatsApp or submit your phone number through our forms, you consent to receiving follow-up messages from our team or our AI-assisted follow-up system regarding your enquiry. You can opt out at any time by replying "STOP" or sending an email to [email protected].

5. Cookies

Our website uses cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site. By using our website, you consent to our use of cookies. You can disable cookies in your browser settings, though some features of the site may not function correctly as a result.

6. Third-Party Services

We use trusted third-party services to operate our website and business, including hosting providers, analytics tools, and communication platforms. These services may process your data on our behalf and are contractually bound to protect it.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. If you would like us to delete your data, please contact us at [email protected] and we will respond within 30 days.

8. Your Rights

Depending on your location, you may have rights to access, correct, or delete the personal information we hold about you. To exercise any of these rights, contact us at [email protected].

9. Security

We take reasonable technical and organisational measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Your continued use of our website constitutes acceptance of the updated policy.

11. Contact

For any questions about this Privacy Policy or how we handle your data, contact us at [email protected] or via WhatsApp at +961 81 985 296.